COVID-19 Information & Advice

LAST UPDATED: 09:15am 19/11/2020

COVID-19

Dear Customers,

Here at TacTree we are still open and despatching orders during the second UK lockdown.

Our number one priority remains the safety of our customers, workforce and the wider community and we are continually monitoring the advice given from both the Home Office and World Health Organisation (WHO) to ensure we are being proactive and taking the appropriate steps and precautions necessary.

The majority of our office staff continue to work remotely from home and our reduced warehouse workforce are maintaining rigorous cleaning regimes and social distancing protocols throughout.

Our website remains open and we are despatching parcels as normal however, the courier network in the UK is currently experiencing exceptional volumes and as a result some deliveries may be delayed once they leave our warehouse. We continue to work closely with our courier partners to ensure any delays are minimised where possible.

For the latest information and updates regarding COVID-19 and our services, please visit our dedicated information page at www.tactree.co.uk/covid-19

Finally, from everyone at TacTree, we would like to say a huge thank you to our NHS staff and all other key workers that are working tirelessly to overcome this virus.

We hope you all stay safe and look after yourself and your loved ones.

Kind regards,

 

Stuart Edmonds
Managing Director

 
PHONE LINES

Our phone lines have been extremely busy, in the event of any delay in answering your call we ask for your understanding and we will endeavour to help you as soon as we can.
 
DESPATCH

We are currently despatching orders as normal with the vast majority of orders placed before 4pm despatched the same day. However, the courier network in the UK is currently experiencing exceptional volumes and unfortunately, there may be delays once your order has left our warehouse. Please refer to your tracking details before calling or emailing to find out where your order is. In the event of any delays, please allow up to 3 additional working days for your order to be delivered. We continue to work closely with our courier partners to ensure any delays are kept to a minimum.

Our current UK shipping options are as follows:

  • Free Saver Delivery (Up to 7 Working Days)
  • Standard Delivery (2-3 Working Days)
  • Express Delivery (1-2 Working Days)

Our cut off times for despatch have been reduced to 4pm.

International deliveries currently remain the same.

Delivery drivers will no longer ask you to sign their handheld units and instead the drivers will sign it on your behalf. They will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit. With this new process, you will still get your full tracking details, giving you complete visibility of your order from us. This will now form the proof of delivery process for all deliveries until further notice.

 
RETURNS

Due to a reduced workforce, there may be a slight delay in your returns being process, please bear with us during this time.

Please note: We are not currently accepting returns on any PPE. This includes; Face Masks, Face Visors, Hand Gels, Disinfectant Wipes, Disposable Gloves, Coveralls, Overalls & Aprons.