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Delivery Options
We know it can be a pain having to wait in all day for your online order to arrive. That's why we offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting around.
Once your order is despatched via our courier partners (DPD, Royal Mail + Hermes) you will be provided with a tracking number for full updates. Your order can be delivered anytime between 7:30 am and 7:30 pm and a signature may be required on receipt. As well as the different options we offer, if your order is despatched using our courier service (DPD) then we will tell you when your parcel will be delivered with an option to re-arrange delivery or change address as well as 1-hour delivery slots in most cases. If you are not around to take delivery of your parcel, you will be left a calling card telling you how to pick it up.
PLEASE NOTE: Deliveries times quoted are working days excluding weekends unless selecting Saturday or Sunday delivery options. For example, if you order on Friday and select Next Working Day, your goods will be delivered the following Monday (excluding bank holidays). Unfortunately, we cannot deliver on a bank holiday. In this instance, please expect your delivery on the next working day.
Black Friday + Christmas 2021 Delivery Times
We are currently despatching orders as normal with the vast majority of orders placed before 4pm despatched the same day. However, the courier network in the UK continues to experience exceptional volumes and unfortunately, there may be delays once your order has left our warehouse. Please refer to your tracking details before calling or emailing to find out where your order is. In the event of any delays, please allow up to 5 additional working days for your order to be delivered. We continue to work closely with our courier partners to ensure any delays are kept to a minimum.
UK Mainland Delivery Options
FREE Saver Delivery (Up to 7 Working Days) - £0.00
Standard Delivery (2-3 Working Days) - £3.95
Express Delivery (1-2 Working Days) - £5.95
Northern Ireland Delivery (Up to 7 Working Days) - £0.00
Highlands & Islands Delivery (Up to 7 Working Days) - £0.00
IMPORTANT: Our cut off for same-day despatch is 4pm weekdays. If you order on a next working day service or quicker we cannot guarantee your order will be despatched if ordered after this time. In the event your order is placed after 4pm weekdays, please expect despatch on the following working day.
UK Offshore Delivery Options
Including Isle of Man, Isle of Wight, Scilly Isles, Jersey, Guernsey.
Including Isle of Man, Isle of Wight, Scilly Isles, Jersey, Guernsey.
UK Offshore Delivery (Up to 7 Working Days) - £10.80
Channel Islands Delivery (Up to 7 Working Days) - £10.80
International Delivery Options
Import Update: Unfortunately, we are currently not processing any international orders via our website. If you would like to place an international order please contact us via our enquiry form and we will be happy to help.
Austria (3-5 Working Days) - £14.40
Belgium (2-4 Working Days) - £13.20
Bosnia (6-8 Working Days) - £30.00
Bulgaria (7-9 Working Days) – £26.40
Croatia (6-8 Working Days) - £26.40
Czech Republic (4-6 Working Days) - £16.80
Denmark (3-5 Working Days) - £12.00
Estonia (5-7 Working Days) - £26.40
Finland (5-7 Working Days) - £21.60
France (3-5 Working Days) - £13.20
Germany (3-5 Working Days) - £10.80
Greece (5-10 Working Days) - £30.00
Hungary (4-6 Working Days) - £15.60
Ireland, Republic of (3-5 Working Days) - £13.20
Italy (4-6 Working Days) - £21.60
Latvia (5-7 Working Days) - £21.60
Lithuania (5-7 Working Days) - £21.60
Luxembourg (2-4 Working Days) - £10.80
Netherlands (2-4 Working Days) - £10.80
Norway (6-8 Working Days) - £30.00
Poland (4-6 Working Days) - £25.20
Portugal (3-5 Working Days) - £24.00
Romania (3-5 Working Days) - £26.40
Slovakia (3-5 Working Days) - £21.60
Slovenia (3-5 Working Days) - £21.60
Spain (3-5 Working Days) - £21.60
Sweden (3-5 Working Days) - £21.60
Switzerland (3-5 Working Days) - £30.00
All other countries International Quote Required (Total cost advised by email)
Additional Carriage Charges
Unfortunately, due to the nature of certain items within our range, additional carriage charges are incurred. Any items that incur additional carriage charges will be clearly identified in the description of the product and orders that contain these items will be advised the additional carriage charge by email shortly after we receive your order. Your order will not be despatched until we receive confirmation and payment for the additional carriage charge.
Items that incur additional carriage charges are:
Compressed Gas Cylinders - £30.00
The shipping and delivery of all compressed gas cylinders are affected by 'The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment (Amendment) Regulations 2005'. Due to the extra freight charges that are now being made, a carriage charge of £30.00 will have to be made for all orders including compressed gas cylinders. This is only available to mainland UK customers.
Oversized Items - £21.60
Oversized items (longer than 1.5m) such as spineboards require special courier handling due to the restrictions of the conveyor belts that couriers use. Due to the additional cost this incurs, a carriage charge of £21.60 will be applied to all orders including oversized items delivered to mainland UK.
For delivery outside mainland UK please call us on +44 (0) 1952 56 56 70.