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Returns

To return your order, please submit a request via our Returns Portal

Return and Exchange Policy

  • Extended Christmas Returns until 31st January 2025: All orders placed between 1st Nov 2024 and 20th December 2024 are eligible for extended returns until 31st January 2025. Simply raise your request using the portal link above. Please note, refunds will only be processed to the original payment method. Gift vouchers can be requested as an alternative option.
  • Refunds or exchanges will not be issued for returned goods which are not in their original resaleable condition
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, offers a fully trackable service and that you retain your proof of postage
  • The cost of returning the item to us is your responsibility
  • Once received by our returns department, refunds/exchanges can take up to 5 working days to be processed
  • The issue of a returns authorisation number does not constitute acceptance by the seller that a refund or exchange will be made
  • Returns will not be accepted without prior approval via this returns portal and will be automatically returned to sender
  • Returns or exchanges are only valid within 30 days of shipment date. 
  • If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level
  • Gifts cannot be returned/exchanged for cash unless returned by the original paying customer. In the event an alternative cannot be chosen a gift voucher to the value of the gift(s) will be given. Gift vouchers will be valid for 12 months from point of issue
  • Custom or personalised items including laser engraving or embroidered clothing are not eligible for return unless faulty under warranty.

What is original/resaleable condition?

  • Goods must be returned in their original and resaleable condition.
  • When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. 
  • When trying on footwear, please ensure that you try them on a carpeted surface where no marks can be made to the sole.
  • We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
  • The item must be returned in its original packaging with any enclosed documentation and any original tags attached