Shipping policy
We know it can be a pain having to wait in all day for your online order to arrive. That's why we offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting around.
Once your order is despatched via our courier partners (DPD + Royal Mail) you will be provided with a tracking number for full updates. Your order can be delivered anytime between 7:30 am and 7:30 pm and a signature may be required on receipt. All our options are fully tracked giving you full view of your order once it has left our warehouse and depending on the courier you choose you will not only receive a time slot but there are further options for leaving in a safe place, with a neighbour or to a drop-off point.
PLEASE NOTE: Delivery times quoted are working days excluding weekends unless selecting Saturday or Sunday delivery options. For example, if you order on Friday and select Next Working Day, your goods will be delivered the following Monday (excluding bank holidays). Unfortunately, we cannot deliver on a bank holiday. In this instance, please expect your delivery on the next working day.
UK Mainland Delivery Options
We offer FREE Tracked Delivery on orders over £30* and FREE DPD Express Delivery on orders over £150**
Royal Mail Tracked (3-5 Working Days) - £3.50*
DPD Express (1-2 Working Days) - £4.75**
DPD Next Working Day - £6.95
DPD Next Working (Day Before 12) - £8.95
DPD Saturday Delivery - £8.95
Collect In Store - FREE
You can now collect your order from our 5.11 Flagship UK Shop in Telford, Shropshire (TF2 7NA).
When selecting this method, orders will normally be ready for collection in 2 working hours.
Northern Ireland or Highlands & Islands Delivery:
Royal Mail Tracked (Up to 7 Working Days) - £3.95*
DPD Express (3-5 Working Days) - £6.95***
IMPORTANT: Our cut off for same-day despatch is 4pm weekdays. If you order on a next working day service or quicker we cannot guarantee your order will be despatched if ordered after this time. In the event your order is placed after 4pm weekdays, please expect despatch on the following working day.
* Free when spending over £30
** Free when spending £150, larger items or if your order contains an 18+ Age Check item
*** Reduced by the mainland UK price of £4.75 when spending £150, larger items or if your order contains an 18+ Age Check item
UK Offshore Delivery Options
Including Isle of Man, Isle of Wight, Scilly Isles, Jersey, Guernsey.
Royal Mail Tracked (Up to 7 Working Days) - £3.95*
DPD Express (3-5 Working Days) - £6.95
* Not available on larger items or if your order contains an 18+ Age Check item
International Delivery Options
Unfortunately, we are currently not processing any international orders via our website. If you would like to place an international order please contact us via our enquiry form and we will be happy to help.
Additional Carriage Charges
Unfortunately, due to the nature of certain items within our range, additional carriage charges are incurred. Any items that incur additional carriage charges will be clearly identified in the description of the product and orders that contain these items will be advised the additional carriage charge by email shortly after we receive your order. Your order will not be despatched until we receive confirmation and payment for the additional carriage charge.