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Frequently Asked Questions

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FAQs

Heres a list of our frequently asked questions. If you've still got a question, please click here

Delivery Options

How much is carriage? | Read Answer
What delivery option are avaliable? Read Answer
How will my order be delivered? Read Answer
Why do carriage charges not show up in my basket? Read Answer
I am ordering from outside mainland UK, how much carriage will I have to pay? Read Answer
What will happen if I am not at my delivery address when my item is delivered? Read Answer

Order Status &Tracking

How do I check the status of my order? Read Answer
What do I do if I need to change or cancel my order? Read Answer
What happens if any of the items I order are not in stock? Read Answer
Will I be charged extra carriage if I request a part-shipment? Read Answer
How do I track my order once it has been dispatched? Read Answer
When will my order arrive? Read Answer

Answers

How much is carriage?

Delivery to the United Kingdom:
All orders delivered to the United Kingdom placed on our website are eligible for free standard delivery (3-5 working days). Further delivery options are available - please see Delivery Options for full details. 

Delivery outside the United Kingdom:
Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

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What delivery options are avaliable?

We offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting at an address for delivery. For full details please see Delivery Options.

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How will my order be delivered?

We use Royal Mail and DPD to deliver our orders dependent upon order size (volume) and value. Electronic tracking is available for all orders delivered by DPD.

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Why do carriage charges not show up in my basket?

Carriage charges only appear during the checkout process when a delivery option has been selected and will therefore not appear in the basket. All orders delivered to the United Kingdom are eligible for free standard delivery (3-5 working days).

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I am ordering from outside mainland UK, how much carriage will I have to pay?

Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

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What will happen if I am not at my delivery address when my item is delivered?

If unfortunately, you are not at your delivery address when delivery is attempted the driver will leave a card stating that delivery has been attempted and a second delivery will be attempted on the following working day. If you are again not at your delivery address when delivery is attempted a further card will be left with instructions on how to collect your parcel.

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To check the status of your order please log into your account and click "Order History". You will also be advised by email of any status updates to your order when the status changes. For accurate and up-to-date status information please call us on +44 (0) 1952 56 56 70 and a customer service representative will be happy to advise you.

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What do I do if I need to change or cancel my order?

We offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting at an address for delivery. For full details please see Delivery Options.

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What happens if any of the items I order are not in stock?

We use Royal Mail and DPD to deliver our orders dependent upon order size (volume) and value. Electronic tracking is available for all orders delivered by DPD.

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Will I be charged extra carriage if I request a part-shipment?

Carriage charges only appear during the checkout process when a delivery option has been selected and will therefore not appear in the basket. All orders delivered to the United Kingdom are eligible for free standard delivery (3-5 working days).

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How do I track my order once it has been despatched?

Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

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When will my order arrive?

Unless contacted by a member of of Customer Services team, your order will be delivered within the time you specify by the carriage option you choose or within 24 hours from your estimated despatch date. For all non-timed deliveries, delivery will take place by close of business (normally by 5.30pm). For full information on delivery options please see Delivery Options. For full information on estimated despatch dates please see Estimated Despatch Dates

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