Returns

To return your order, please submit a request via our Returns Portal:

Request a Return

Return and Exchange Policy

• Refunds or exchanges will not be issued for returned goods which are not in their original resaleable condition
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, offers a fully trackable service and that you retain your proof of postage
• The cost of returning the item to us is your responsibility
• Once received by our returns department, refunds/exchanges can take up to 5 working days to be processed
• The issue of a returns authorisation number does not constitute acceptance by the seller that a refund or exchange will be made
• Returns will not be accepted without prior approval via this returns portal and will be automatically returned to sender
• Returns or exchanges are only valid within 30 days of shipment date. 
• If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level
• Gifts cannot be returned/exchanged for cash unless returned by the original paying customer. In the event an alternative cannot be chosen a gift voucher to the value of the gift(s) will be given. Gift vouchers will be valid for 12 months from point of issue
• Custom or personalised items including laser engraving or embroidered clothing are not eligible for return unless faulty under warranty.

What is original/resaleable condition?

• Goods must be returned in their original and resaleable condition.
• When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. 
• When trying on footwear, please ensure that you try them on a carpeted surface where no marks can be made to the sole.
• We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
• The item must be returned in its original packaging with any enclosed documentation and any original tags attached