Returns

Extended Christmas returns to 31st January 2021

• All items purchased on online orders placed between 1st November 2020 and 22nd December 2020 are eligible for extended returns until 31st January 2020.
• Any returns processed outside our standard 30 day returns policy are not eligible for a refund. Returns outside the 30 day period are eligible for an exchange or a TacTree Gift Card
• In the event an exchange item or size cannot be found a gift card will be given to the value of the item(s) returned.
• If you have any questions regarding our extended Christmas returns policy please contact us.  

Standard Returns Policy

If you are not happy with your purchase or if it is not suitable, simply return the item(s) to us in their original condition* within 30 days from the date of shipping and we will happily refund or exchange the item(s) for you. All you have to do is complete our online returns form below and once you have received your returns authorisation number (RAN) from our customer services team simply return your item(s) to the address below stating clearly your order number, contact details and returns authorisation number (RAN):

TacTree
Returns Department
Unit 3, Stag Business Park
Donnington Wood
Telford
Shropshire
TF2 7NA

Once received by our returns department, your refund (either by Sage Pay or PayPal™ depending on your original payment method) or your exchange will be processed.

Before completing a return, please note:

• Refunds or exchanges will not be issued for returned goods which are not in their original condition*
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, offers a fully trackable service and that you retain your proof of postage
• The cost of returning the item to us is your responsibility
• Once received by our returns department, refunds/exchanges can take up to 5 working days to be processed
• The issue of a returns authorisation number (RAN) does not constitute acceptance by the seller that a refund or exchange will be made
• Returns will not be accepted without a valid returns authorisation number (RAN) and will be automatically returned to sender
• Returns authorisation numbers (RAN) are valid for 30 days only from point of issue and goods must be returned within this period
• If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level
• Gifts cannot be returned/exchanged for cash unless returned by the original paying customer. In the event an alternative cannot be chosen a gift voucher to the value of the gift(s) will be given. Gift vouchers will be valid for 12 months from point of issue

For full terms and conditions, please click here

Online returns form

*Goods must be returned in their original and resaleable condition. When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. When trying on footwear, please ensure that you try them on a carpeted surface where no marks can be made to the sole. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation and any original tags attached.